Krispin
AI WhatsApp agent for online stores
Krispin answers store customers on WhatsApp around the clock, hands tricky chats to your team, and runs referral campaigns, broadcasts and warranty claims from one dashboard.
Krispin landing page — the tireless WhatsApp agent for online stores
Overview
About Krispin
01The problem
Online stores get most of their customer questions on WhatsApp: “Is this in stock?”, “Where is my order?”, “Does it have a warranty?”. Replying quickly to every message means having staff on their phones all day and night, and a late reply often means a lost sale. Complaints and warranty requests get buried in hundreds of chats.
02The solution
A store needs a helper that replies instantly at any hour, knows the store’s products and policies, and passes the tricky conversations to a real person.
03How Krispin solves it
Krispin connects to the store’s WhatsApp number and answers customers instantly, using the store’s own FAQs, documents and product list. When a customer is upset or needs a human, Krispin flags the chat and the team takes over in the same conversation. It also collects warranty claims with photos, keeps a waitlist for out-of-stock products, and lets the store run referral contests and send offers to many customers at once.
04What you get
Customers get answers in seconds instead of hours, so fewer sales slip away. The team spends its time only on the conversations that need a person, warranty claims and restock requests are organized instead of lost in chats, and the store can see what customers are asking about and how much they spend.
05Under the hood
Krispin is a Next.js dashboard on top of the WhatsApp Business API. An LLM agent answers from retrieved store knowledge (FAQs, uploaded files and the product catalog) in the brand’s voice, with escalation rules that flag chats and hand them to a human in the same thread. The unified inbox shows live AI and human replies alongside customer tags, order value and history. Approved message templates power bulk broadcasts, referral campaigns track prizes and leaderboards, the warranty flow captures media and order details for approve/reject review, and the waitlist records demand per product for restock notifications. Analytics cover message volume, escalation trends, B2B/D2C split and customer spend.
What it does
Key Features
24/7 AI replies
Instant answers around the clock from your FAQs, documents and catalog, including order and stock questions.
Human handoff
Escalated chats are flagged and your team takes over in the same thread, with alerts so nothing slips.
Unified inbox
Every WhatsApp conversation in one list with customer tags, order value, quick messages and chat export.
Referral campaigns
Run referral contests with prizes and leaderboards, all inside WhatsApp.
Template broadcasts
Send approved WhatsApp templates to hundreds of customers in one broadcast.
Warranty claims
Customers report faulty products in the chat; Krispin collects details and photos and logs a claim for review.
Product waitlist
Out-of-stock items get a waitlist with demand counts, so you can message everyone the moment stock is back.
Live analytics
Message volume, escalation trends, B2B / D2C split and spend per customer.
- Customers never install an app or fill a form
- Trained on your own FAQs, files and catalog
- Approve, reject and annotate warranty claims
- Demand counts per out-of-stock product
In production
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